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King Sound Resort Derby • Kimberley WA
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Reception Desk 1-Page Emergency Action Card

Print and laminate this sheet. Pin it directly next to the reception computer monitor.

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Reception Desk Emergency Protocol

King Sound Resort Hotel — What To Do If…

112 Loch Street, Derby WA 6728 · Landline: (08) 9193 1044

QUICK ACTION GUIDE
🌐 1. The Internet is Down
  1. Open the Offline Pack: Double-click the ksrh-offline-pack-YYYY-MM-DD.html file on the reception desktop. It opens in Chrome/Edge with zero internet.
  2. Use Paper Booking Forms: Pull paper booking forms from the reception drawer for all incoming phone calls or walk-ins.
  3. Collect Payments: Use the standalone EFTPOS terminal (runs on 4G cellular SIM) or cash in till.
  4. Post-Outage Catch-up: When the internet returns, open Admin Portal → Catch-up Paper Bookings to enter paper sheets into the calendar.
⚡ 2. The Power is Out (Blackout)
  1. Grab the Physical Run Sheet: Take the printed 14-Day Daily Run Sheet from the reception clipboard.
  2. Manual Check-ins: Issue physical room keys. Tick off arrivals and note key issuances manually.
  3. Payments: Use the battery-backed EFTPOS terminal or cash box. Record all receipts on paper forms.
  4. Power Outage Line: Call Western Power Emergency on 13 13 51 to check estimated restoration time.
⚠️ 3. The Website Shows Errors
  1. Test Booking Page: Check https://ksrh.oze.au/bookings from your phone.
  2. If it says "Admin portal disabled": The admin passphrase is unset or too short. Call Colin Dixon immediately on 0419 415 000.
  3. Guest Assurance: Inform guests: "Our online portal is undergoing maintenance. We can take your reservation over the phone right now."
↩️ 4. A Booking Was Deleted by Mistake
  1. Stay Calm: Cloudflare D1 automatically retains a 30-day point-in-time timeline (Time Travel). No data is permanently gone.
  2. Check Backups: Check the Google Workspace shared folder "KSRH Backups" or R2 storage for last night's database snapshot.
  3. Rewind Database: Call Colin Dixon. He can execute wrangler d1 time-travel restore in under 60 seconds.
📊 5. The Data Looks Wrong or Missing
  1. Check Admin Backups Tab: Check the last backup time and row counts.
  2. Cross-Check: Compare with yesterday's Offline Pack HTML or the printed run sheet.
  3. Audit Logs: Contact Colin to check the booking_refunds and request_rate audit logs.
🛡️ 6. Suspected Security Breach or Hack
  1. Rotate Passphrase: Have Colin immediately change ADMIN_PASSWORD via Wrangler secrets.
  2. Stripe Safety: Log into Stripe Dashboard and immediately revoke API keys (STRIPE_SECRET_KEY) to halt payment interactions.
  3. Notify: Inform Wayne immediately and audit all recent Stripe refunds.
Emergency Contact Directory: Colin Dixon (IT Support): 0419 415 000 · Wayne (Management): Hotel Direct
Western Power: 13 13 51 · Telstra Outages: 13 22 00 · Derby Police: (08) 9191 1444